Deterministic rubric · auditable scoring
Score every call the same way, every time.
The AI never invents a final number — it rates 5 fixed categories with evidence, and a published formula computes the score. Run a sample call below, or paste your own transcript.
RingCentral webhook wired — /api/integrations/ringcentral/webhook Paste your own transcript
One line per turn. Prefix agent lines with Agent: — everything else is treated as the customer.
Call history & performance over time
No calls analyzed yet — run a sample above.
The published rubric
Professionalism & Tone15%
Needs Discovery25%
Pricing & Objection Handling25%
Next-Step / Close25%
Compliance & Accuracy10%